Refund policy

At Prime 4 Class, we want you to feel confident when shopping with us. If your purchase does not work out, we offer a straightforward return process for eligible items.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have original tags attached, when applicable
Include original packaging, when applicable
Be free from stains, odors, damage, or signs of use

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

A return may not be accepted if an item is:

Used, worn, or washed
Damaged after delivery due to improper use or care
Missing required tags or packaging
Altered or modified after purchase
Returned after the 30-day return period

How to Request a Return

Please contact our customer support team before sending an item back.

Include the following information:

Order number
Item you would like to return
Reason for the return
Photos of the item, if requested

Our team will review your request and provide return instructions if your return is approved.

Please do not send a return without contacting us first.

Return Shipping

For standard returns, the customer may be responsible for the cost of return shipping unless otherwise approved by our customer support team.

If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can review the issue and determine the appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the item.

After reviewing the issue, we may provide an appropriate resolution, which may include a replacement or refund.

Refunds

Once your returned item is received and inspected, we will determine whether it meets our return requirements.

If your return is approved, the refund will be processed within 15 days.

Refunds are generally issued to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Partial or Reduced Refunds

A refund may be reduced or declined if the returned item does not meet our return requirements.

This may include items that are:

Used or worn
Washed or stained
Damaged after delivery
Missing required tags or packaging
Returned after the 30-day return period

Exchanges

If you would like a different item or need another option, please contact our customer support team.

Depending on product availability and the circumstances of your request, we will advise you on the available options.

Order Cancellations

You may request to cancel your order within 24 hours of placing the order.

After 24 hours, your order may already have entered processing or shipment, and cancellation may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you entered an incorrect address, contact us within 24 hours of placing your order. We will do our best to make the requested change before the order is processed.

Once an order has been processed or shipped, we may be unable to change the shipping address.